What documents should be uploaded to the website?

1) Individual: passport or ID, driver’s license and vehicle technical passport; 2) Company: company registration document and taxpayer document; 3) Self-employed individual: registration document as a self-employed individual and taxpayer document;

Why should you upload documents on our website?

Upload of the personal documents is an obligatory condition for vehicle rental. Why? These documents are required for the vehicle owners to offer vehicles. Your passport proves you are a real and legit person. Driver license is an obligatory document to drive a vehicle. The vehicle owner can have additional requirements like driving experience or age. If we know this information we can give you the best offers and remove the offers that don't meet your expectations.

What is the difference between an artificial body and a self-employed entrepreneur?

A self-employed entrepreneur is an individual person who does business. The artificial body is an organization which has corporate establishment documents, its own internal structure and administrative authorities.

What cars can be offered for rent?

Car owners can upload any cars, except the ones made for cargo transportation and those which are offered exclusively with a driver.

What commission does GetRentacar.com service take?

Commission for the vehicle owners is 10% from the final price of the deal, including a tax from each successful deal.

What should I do if I haven’t received a confirmation email?

The message may have gotten into the spam folder. If it wasn’t there either, then contact us in the way convenient for you: ● by phone: Russia: +7 499 490 5282; USA: +1 302 426 2339; Great Britain: +44 20 8089 3020; Cyprus: +357 240 00 047; ● by mail: info@getrentacar.com;

How vehicle rental prices are calculated?

The prices are set according to the price lists of the owners. The vehicles information and prices are at the policy of each car owner.

What is needed to rent a car?

1) Register as a client on the website. You will get an e-mail with greetings and the registration confirmation. 2) Upload the documents in “My profile” sector. Accounts activation usually takes some time: a manager should check the authenticity of your documents. 3) After the activation you will have access to the database of cars.

What documents are necessary to upload to rent a car?

1) Passport; 2) Driver license or IDP; 3) Selfie with a driver’s license.

When is it better to book a vehicle?

You need to create an application 48h in advance before the start of the rent. It is necessary as we can check all the documents, contact the owner and prepare the needed vehicle.We recommend forming a rent application for 7 days in advance. In this way, we can offer you more options.

How old should I be to rent a car?

The minimum car rental age is 16, but a car owner reserves the right to specify the minimum age and driving experience.

What does rental cost include?

A given number of days and a limited amount of kilometres per day are included in the rental costs. This price does not cover parking and fuel charges. Additional services costs, if any, are to be paid in accordance with the rental conditions of a car owner.

How can I know you have approved my rental request?

When we receive your rental request you will get a confirmation e-mail.

Can I go outside the country with a rental car?

You can go outside the country if a motorcycle owner will permit. Do not forget to respect local traffic rules and take care about transport vehicles’ security.

What cars are in your rental list?

Car owners offer our clients a wide range of cars from the economy class to the premium one with high technical characteristics.

FAQ

Client Owner

What do I need to do to rent a vehicle?

Choose the model you want on our website or request a vehicle to be personally chosen for you.

What documents do I need to rent a vehicle?

A passport
A recent driving licence or an driving permit

Additionally, the vehicle’s owner has the right to request a selfie with you holding your driving licence.

How far in advance do I need to book a vehicle?

Any vehicle in our catalogue can be rented immediately, but ideally no less than 48 hours before the beginning of the rental period.

How can I find out if the vehicle I want is available during the time period I need?

Choose the dates you need in the search section. All available vehicles will be shown on the page.

How old do I need to be to rent a vehicle?

The minimum age is 18, but vehicle owners reserve the right to set a minimum age and amount of driving experience.

What does the rental cost NOT include?

Parking charges, fuel, and any other services the vehicle owner may provide, for example vehicle delivery and return, child seats or additional insurance.

How do I know my booking has been confirmed?

You’ll get an email with confirmation. If you can’t see one, check your spam folder. Additionally, our managers will get in contact to clarify rental details.

If you have any questions you can contact us via online chat on our website, via email at [email protected] or call us using the following numbers

Russia: 8 800 302 81 12
USA: +1 315 388 2149
UK: +44 203 885 1988

What payment methods can I use?

You can pay 10% of the cost by card on the site and 90% with cash when you get your vehicle. Alternatively, you can pay the full sum and the cost of rent all by card on the website.

Do I need to pay a deposit before the rental period begins?

Whether or not you need to pay a deposit depends on the vehicle’s owner.

On what terms will my deposit be returned and how long will it take?

The total amount will be returned to your card within two weeks, under the required condition that the vehicle be washed and have a full tank of fuel, otherwise the vehicle’s owner will keep part of the deposit for these services.

Additionally, the owner may deduct part of the deposit for:

Driving offences
Being involved in a road traffic accident
Late vehicle return
Exceeding the maximum mileage given in the offer
Anything else specified in the offer or by the vehicle owner

How do I cancel my booking?

You can do it online on our site, via email to [email protected] or by calling us on:

Russia: 8 800 302 81 12
USA: +1 315 388 2149
UK: +44 203 885 1988

You can cancel your booking for free no less than 24 hours before your journey, otherwise a non-refundable fee applies.

What do I do if I need a child seat?

When choosing your vehicle you can message a manager in our online chat or find out if the car you’re looking at has a child seat. You can also specify that you need a child seat in the comments when you make a booking request.

Can I leave the country in a rental vehicle?

Yes, on condition that the vehicle owner agrees to it.

What kind of vehicle can I rent on the website?

Any kind from economy to premium class, except for cargo vehicles and vehicles that are offered with a driver only.

I only have a driving licence from a CIS country, will I be able to rent a vehicle?

You need to clarify it with the owner of the vehicle you’d like to rent.

Can I rent a vehicle to purchase or to use as a taxi?

No, you can’t.

I can’t log into my account, what do I do?

Don’t worry, first try logging in from a different browser or device. If that doesn’t work, you can message us via the chat function on our site or call us on:

Russia: 8 800 302 81 12
USA: +1 315 388 2149
UK: +44 203 885 1988

We promise we’ll do what we can to help.

What documents do I need to upload to the site?

Private individuals need to upload their passport, driving licence and vehicle registration certificate.

Companies need to upload their company registration certificate and taxpayer document.

Self employed individuals need to upload their state certificate confirming registration of a private individual as a self employed individual and taxpayer document.

Is uploading my documents compulsory?

Yes, uploading your documents is a required condition to rent out a vehicle.

What kind of vehicle can I rent out?

You can upload any vehicle apart from cargo vehicles and vehicles that are with a driver only.

What commission do you take if I want to rent out a car?

The commission for vehicle owners is 10% of the final cost of renting, including the tax from every agreement made and the cost of insurance and vehicle delivery and return.

What do I do if I don’t get an email confirming registration?

Don’t worry, check your spam folder as the email may have been filtered there by accident. If it’s not there, then email us at [email protected].

How is the cost of renting decided?

Rental prices are set at the vehicle owner’s discretion.

How do I add a vehicle to the site?

You can find instructions in our manual (link)

What payment methods are there?

Clients can make a 10% advance payment on our service which also pays our commission. You’ll receive the remaining amount of money in cash. Alternatively, the client can make the whole payment in advance, in which case you’ll receive the money before the fifth day of the next month after the start of the rental period.

What booking types are there?

The client may choose to book a vehicle:

1. Directly from our online storefront

After a booking is made, you’ll receive an email informing you of the booking with the client. After that, you’ll have to contact the client to clarify details of the order and to confirm it. Our managers will also contact you to clarify booking information. For your own convenience we recommend having a calendar with the availability of your vehicle.

Note that there are two booking modes on our online storefront:

Instant booking (default). The client may book a vehicle without you needing to provide any confirmation.
Advance notice. Booking will only happen once you confirm that the vehicle is available.

2. Booking request

A client may leave a request for a booking, which will be shown on your dashboard. You can reply to it and offer your vehicle for rent. If the client is interested in choosing your offer, then our managers will contact you to clarify the booking and confirm it.